OWNER BENEFITS

OWNER BENEFITS

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EXPERIENCE THE LEXUS DIFFERENCE

Amazing experiences await when you become a Lexus owner. With benefits extending beyond the care and maintenance of your new vehicle, you can enjoy access to exclusive experiences and events for the duration of your four year/100,000km warranty period (whichever occurs first). Explore the Lexus Encore Privileges programme, and discover how Lexus takes ownership to new heights. Terms and Conditions apply.*

 

service loan car

If at any time your Lexus is being serviced, your Lexus Dealer will offer you the choice of two convenient options. If you drop off your vehicle for servicing at your Lexus dealership, you will receive a complimentary loan car which is yours to enjoy until your vehicle is ready for collection. Alternatively, you can choose to have your Lexus picked up from your home or office and have it dropped back to you once the service is complete.

In addition, after each service you'll receive a complimentary wash and interior vacuum. It's all part of the seamless ownership experience unique to Lexus, available for any new vehicle across the entire Lexus range, or a pre-owned vehicle within the factory warranty period.

Parts and services
 

Lexus DriveCare

Owning a Lexus offers the assurance of exceptional quality and performance, as well as peace of mind when something unexpected happens. For the duration of your membership in the Encore Privileges programme you will have access to a range of services through the Lexus DriveCare programme, 24 hours a day. These include: 

  • Breakdown assistance with fuel, battery or tyre/wheel replacement
  • Basic mechanical assistance
  • Breakdown towing as required to a Lexus Dealer or nominated technical centre
  • One-way metropolitan taxi fare up to $150 (including GST)
  • Entry assistance if you are locked out of your vehicle (selected Lexus models only) 
  • Off-road patrols for LX and RX 4WDs
  • Personal Assist service for when you experience a vehicle-related incident over 100km away from home and your Lexus is immobile for more than 24 hours ⁴
  • Courier service for urgent small parcels or documents ⁵
  • Clothing and personal effects cover up to $250 (including GST) 

Lexus Drivecare
 

Exclusive hotel benefits

Lexus drivers receive exclusive benefits at some of Australia’s leading hotels, including Jackalope on Victoria’s Mornington Peninsula, and Raes on Wategos in Byron Bay. As members of the Lexus Encore Privileges programme, hotel guests can enjoy complimentary refreshments on arrival, return Lexus airport transfers, late checkout, and other benefits available only to Lexus drivers.

Explore exclusive hotel benefits
 

EXPERIENCE THE LUXURY LEXUS LIFESTYLE

Get access to luxury events and experiences, created exclusively for Lexus owners. Experience the Lexus lifestyle and connect with other owners at dinners and Golf days, or get behind the wheel of your favourite performance vehicle at a Lexus Drive Day. Contact your dealer for events closest to you.

FIND YOUR DEALER
Footnotes

1. Lexus Encore Privileges Programme is subject to the terms and conditions outlined within the Lexus Owner Benefits terms & conditions.

2. Lexus DriveCare is subject to the terms and conditions outlined within the Lexus Owner Benefits terms & conditions.

3.  Lexus Service Loan Cars are subject to the terms and conditions outlined within the Lexus Owner Benefits terms & conditions.

4. Lexus Drive Care Personal Assist (Outside 100 km from home) This exclusive Lexus DriveCare service has been comprehensively developed to take the personal angst and inconvenience out of any vehicle-related incident you may encounter while traveling away from home. Lexus extends each of these Personal Assist benefits not just to the driver/owner, but also to up to four passengers. Whenever you travel more than 100 km from your normal place of residence, you can be comfortable in the knowledge that help is always close at hand should your Lexus become disabled for more than 24 hours due to mechanical failure, vehicle collision or theft. DriveCare will provide accommodation, or services to continue your journey to the value of $2,000 per annum, and medical cover to $5,000 per annum.

From advice services on 'what to do' and 'who to call' in the event of an accident, emergency, theft or breakdown through to message services to insurers, family, or business associates, Lexus DriveCare will take total care of your needs. Lexus may, at its discretion, extend the services listed below to minimise your inconvenience. Lexus owners can be comfortable in the knowledge that help is always close at hand.

5. Personal effects cover Should circumstances necessitate, financial compensation will be provided for your personal effects and clothing stolen or damaged as a result of a breakdown, accident or theft to your Lexus vehicle. Compensation to a maximum value of $250 will be provided per situation